AIRPORT ASSISTANCE SERVICES
Key figures :
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Million Euro turnover
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Airports worldwide
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Languages spoken
With ATALIAN’s Airport Assistance unit, clients can benefit from a tailor-made solution to provide assistance to airports and airlines alike, from classic passenger assistance (check-in, ushering, ticketing etc.) and luggage handling (sorting, transfer and luggage recovery) to more specific VIP assistance (escorting, transfers, personal shoppers and personal assistants).
Moroever, thanks to the cultural diversity of its staff, ATALIAN is capable of catering to passengers in a number of languages including French, English, Arabic, German, Spanish, Hindi, Mandarin, Korean, Tamoul, Russian, Japanese etc.
ATALIAN‘s expertise covers airports and airlines across the world, including major airports in France such as Paris Airports (CDG and Orly), Toulouse, Bordeaux, Nice Côte d’Azur, Lyon and major airports in Europe such as Prague, Brussels and Budapest airports.
Areas of expertise
Ground and luggage handling
Luggage recovery, sorting and transfer
Delivery and placement in plane
Cargo and luggage loading and unloading
Luggage transfer
Runway support
Passenger assistance
Passenger check-in
Reception, embarking and disembarking passengersManagement of passenger transfers
Flight preparation and management
Ticketing, excess luggage management
Luggage claim, management of irregularities
Specific expertise
Cabin armament and cleaning
Cart recycling and laundry sorting
Handling and oversized luggage processing
Rigging, inventory management
Stock management
Taxi base management
VIP Services
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Transport from residence to airport by car, limousine or motorbike
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Departures: escort to check-in desk and access to VIP lounge
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Arrivals: Care-taking upon arrival and escort to gates and luggage belt
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Transit: welcome at descent of plane and escort to connecting flight
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Various services: porters, personal assistant, personal shopper
Client references :
